How

Cancelling a Return

You can cancel the returning process before you ship the returned items back to us. You can do so by {Shipping Method}. You cannot cancel a return once you shipped us the items.

Return Shipping Costs

You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you choose our carrier, the costs of return shipping will be deducted from your refund. If you decide to choose your own carrier, you are liable for the shipping costs on your own terms with your carrier. You are highly recommended to use a trackable shipping service and purchase shipping insurance.

Conditions

We accept return of a product if we receive the item within 20 days from the date we originally shipped it to you. For example, if you placed your order on 1st January, and we shipped the item to you on 10th January. The latest we will accept a return is when we receive the item you shipped back to us by 29th January. A refund will not be made to you if we receive the item later than this. To be eligible for a return, your item must also meet the following requirements:

• Clothing items are unworn and unwashed.
• Products tags are still attached.
• Products are still within the original packaging.

Exchanges

We also offer size exchange for returned items, with additional conditions applied as follows:

• Items can be exchanged for a different size, but not an alternative item of equal value.
• You will be responsible for the costs of shipping the item back to us, but we will ship the exchanged item back to you for free.
• Sale items are not available for exchange.
• Each purchased item can only be exchanged once.
• For in-stock item, the size you want will be reserved for 7 days. You should ship the item back to us as soon as possible to make sure you get the size you want.
• For out-of-stock item, we will order the size you want as soon as possible; but, you should still ship the item back to us as soon as possible.
• If we are unable to provide you with the correct size you want, we will offer a refund instead.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Faulty Items

If the rare cases where an item you received is faulty. Please contact us directly at our email {email}, and provide the following details:

• Your full name
• Your order number
• A description of what is wrong with the item
• Supporting pictures/videos showing what is wrong with the item

We promise to resolve any problem promptly.

Fair Use

In cases where we observe unusual or suspicious activities related to your account, we may delay issuing a refund and restrict your account. Such activities can include, but are not limited to, excessive claims for not receiving orders or items missing from an order, as well as suspiciously high return rates. If you think we have incorrectly restricted your account, please reach out to us.